Shipping policy

Cancellation Policy: Due to the nature in which we process, design, and produce your order we do not accept cancellation of any orders. PLEASE check your approval drawing carefully so you have ordered your items just as you want them, as each item is created directly to the specifications of each order.

Return Policy: As items at The Ornament Company are usually customized products and are free of material defect at the time of shipping, there is no return or exchange on any item(s). Please inspect your items upon delivery, if for some reason there is an issue, please let us know within 7 days of receipt. After 7 days, no replacements will be given.