Frequently Asked Questions

  • Can you feature my actual building or logo?
    • Yes. In fact, The Ornament Company (TOC) is exclusively a custom keepsake ornament company and our specialty is creating beautiful gold or silver finished ornaments, and optional color screen on top of each ornament.  WE design from your photograph or drawing. 
  • How much will shipping cost?
    • We ship your order using UPS ground from Williamsburg, Virginia, and will add the cost of shipping on the final invoice for your project.  Excepting west coast shipments,  the cost of shipping is usually less than 1% of the total project cost.
  • Will your keepsakes ornaments tarnish?
    • Our keepsake products (using a single tool design) feature etched brass designs which are made of solid brass. Each piece is then nickel- plated and receives a very thin 24kt gold or rhodium (silver) electroplating.  We have some ornaments from over 15 years ago that are just as shiny as the day they were made.  However, if the ornaments get fingerprints on them without the prints being immediately wiped off, a certain percent of the population has an chemical in their finger print oils which can corrode the ornament over time. You can wipe your ornament clean with a cotton cloth and water with a drop of mild liquid dish soap like Joy.
  • Is  packaging provided?
    • Packaging is required to protect all 3-D products, but is not required for flat ornaments.  We package all 3-D keepsakes for two reasons.  First, the forward plane of 3-D designs need a gift box to protect the keepsake during transit.  Also, we have found that an elegantly boxed keepsake generates a much higher sell-through for our fundraising customers than an ornament without a package.
  • Can we add color to our keepsake?
    • Yes, you can add up to four colors.  The cost is just $.50 per piece regardless of whether you use one, two, three or four colors - and we do not charge an extra set up charge for color.
  • Can I order fewer ornaments than your minimum of 100 pieces.
    • The minimum order is 100 pieces. A smaller quantity would have a prohibitive cost per piece due to the need for minimum runs in the etching process.  
  • Can you give me  the names of customers who have ordered from you in the past?
    • We do have an unsolicited testimonials page with quotes from some of our many satisfied customers.  We also show a lot of pieces in our View Samples bar on the left of each page, to give you an idea of how talented our designers are in creating lifelike keepsakes.  We have been making custom keepsakes for over 20 years and have thousands of very happy customers.
  • Can we order more ornaments if we sell out of the initial order?
    • Yes, you can reorder as few as 100 ornaments.  Your unique design tool will already exist (no retool charge is incurred), so the reorder time is cut to just four or five weeks from the date you place your re-order with us to the day we ship it.
  • Can you give me any help in pre-selling our keepsake while we wait for our actual production to be shipped to us?
    • For sure!  In fact, within a week of your approving the design we submit to you, we will email you a marketing kit which includes a colored flyer (and includes our exclusive photo-realistic rendering of your actual ornament, a pre-order form, and suggested tips for how to create a successful fundraising program- all at no additional cost to you. Sometimes, customers will sell much of their entire order, using the color,  photo-real rendering we provide, before we even ship their order to them.
  • How do I pay for my keepsakes?
    • An initial payment of 50% of your total ornament cost is needed to start your project and assign it to one of our talented artists.  You can pay by check, or Mastercard, Visa, Amex or Discover card.  About a week to 10 days before we are ready to ship your final order, we will email you an invoice for the finally 50% payment plus freight (UPS ground rates).  Your payment releases your order for shipment.
  • What finishes to you offer?
    • While gold is our most popular finish, we do offer a silver rhodium finish at no extra cost.  However, the entire order must be one finish or the other.
    • We can also add silk screened color to your ornament for just a $.25 premium (and no color set up charge), which includes up to 4 colors.
  • I didn't get the go-ahead for our custom keepsake on time. Do you offer rush service faster than your 8 week regular service?
    • Yes.  On our order form, you can indicate a 7 week, or 6 week rush, if needed, you can choose an additional charge of $100 for a 7 week rush, or $200 for a 6 week rush.
  • Can we make changes to our design once we place our order?
    • We will send you a drawing based on the photo or drawing you send us to duplicate.  Minor changes can be made at no charge prior to sending in your approval.  Our artists are expert in replicating the exact look of your building or logo from the material you supply us. However, if major changes are requested which were not part of the original supplied photo or drawing, changes can be made at an hourly rate of $45 per hour.
  • Can I see a packaged sample of your work?
    • Absolutely.  Just fill out the Sample Request Form online (or call us) and we will send out a sample boxed ornament (from past production) along with a price list and brochure at not cost to you.  Our customers tell us that having our actual packaged sample to show others involved in the decision making process can be a huge help in communicating how precise our design details can be and how elegant our packaging is. 
  • What are the actual dimensions of your keepsake ornaments?
    • Generally, our ornaments are about 2 3/4" by 2 3/8", and come in horizontal, vertical or circular shapes.  We let the artwork you supply us determine the best shape for featuring your design. A gold or silver ribbon is attached to the top hoop of each ornament . 
  • How sturdy are your ornaments?
    • Unlike some brass ornaments which can be extremely thin and flimsy, all of our keepsakes are made of .5 mm brass (.020 " thick) which makes for a strong ornament yet they are very light and will not sag on a Christmas tree branch. 
  • Will I see an actual ornament before giving my approval?
    • Within two weeks of receiving your order, we will email you a drawing of your actual design for your approval. Once you fax or email back your approval, we will proceed to making the actual tool needed to duplicate your design.  Also, within a week of your approval, we will email you a Photoshop photo-realistic version of your design that looks very much like a photograph which you can use in any way that is helpful to promote your keepsake while awaiting production.  There is no extra charge for this service.
  • How do you decide whether to provide a 3-D ornament vs a Flat ornament?
    • In general, customers like us to make their ornaments 3-D featuring a small metal that allows the center of the design to be pushed to a forward plane.  However, for customers who want to send an ornament through the mail, or who have very wide buildings, a flat ornament will generally yield the best result.